MindOut is a mental health service run by and for lesbians, gay, bisexual, trans, and queer people. They work to improve the mental health and wellbeing of LGBTQ communities and to make mental health a community concern. Learn more at: https://www.mindout.org.uk
4-12 business days (with the average around 5-6 business days) although covid restrictions can cause unforeseen delays. Every product we sell is only created after you've put in your order, reducing our environmental impact (not wasting unsold stock) & keeping our overheads as low as possible as a charitable enterprise.
Currently we only ship to mainland UK 🇬🇧. However, with our partners we have the capacity to ship around the world 🌐 - if you are outside the UK and would be keen for us to ship to you, drop an email to firstname.lastname@example.org!
It depends why you want to return it:
- Wrong Size or Changed Your Mind? - unfortunately, as all our products are personally made to order, and we are small social enterprise, we cannot accept returns for items in the wrong size or that you have changed your mind on. For every relevant product we include a handy size guide to help you pick the right size!
- Damaged and mislabelled items - We take product quality very seriously, with all our orders go through a 3-step quality check before our partner ships them out. However, if you receive a damaged or mislabelled item, within 2 weeks of receiving, please email email@example.com with a detailed description of the problem and photos and we'll sort it out with you!
Awesome! We're launching a Partner program, supporting upcoming LGBTQ+ designers and artists with a meaningful cut of a sale of each product with their design on! Email firstname.lastname@example.org with some designs you've previously made!